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+# Issue Log — help4bis.com
+**Repository:** help4bis/help4bis-com
+**Started:** 26/02/2026
+
+---
+
+## How to read this log
+
+- **Priority**: Critical / High / Medium / Low
+- **Status**: Open / Fixed / Monitoring / Closed
+- Each issue stays in the log. When fixed, mark status and add a "Fixed on" date.
+- Issues are numbered ISS-001, ISS-002, etc.
+
+---
+
+## Open Issues
+
+### ISS-001 — All primary CTAs link to a 404 page
+**Priority:** Critical
+**Status:** Open
+**Opened:** 26/02/2026
+**URL tested:** https://help4bis.com/js-support-ticket-controlpanel/
+
+Every "Get FREE advise", "Get a FREE QUOTE NOW", and "Select Plan" button across the homepage, managed-wordpress page, one-page-website page, and pricing page links to `/js-support-ticket-controlpanel/` which returns HTTP 404.
+
+**What this means:** Every visitor who is ready to make an enquiry hits a dead end. Zero new customer enquiries can come in via the website until this is fixed.
+
+**Fix:** Either restore the support ticket plugin at this URL, or replace all CTAs with a working contact form URL (e.g., `/lets-get-started/` which has a working Forminator form).
+
+---
+
+### ISS-002 — Support helpdesk URL is a 404
+**Priority:** Critical
+**Status:** Open
+**Opened:** 26/02/2026
+**URL tested:** https://help4bis.com/helpdesk/
+
+The blog post "How to use the Support System" sends existing customers to `/helpdesk/` for support. That URL returns 404. Existing customers following official support instructions cannot reach support.
+
+**Fix:** Either restore the helpdesk at this URL or update the blog post to link to the correct current support URL.
+
+---
+
+### ISS-003 — Spelling error in homepage CTA: "Get FREE advise"
+**Priority:** High
+**Status:** Open
+**Opened:** 26/02/2026
+
+Homepage hero section reads: "Get FREE advise" — should be "advice" (noun). "Advise" is the verb form. This is in the primary hero CTA on the homepage, the most visible part of the site.
+
+**Fix:** Edit homepage in Elementor, change "advise" to "advice".
+
+---
+
+### ISS-004 — COVID-19 page live and indexed
+**Priority:** High
+**Status:** Open
+**Opened:** 26/02/2026
+**URL:** https://help4bis.com/covid-19-discount-package/
+
+A pandemic-era promotional page offering $19/month emergency COVID pricing is still live and appears in the sitemap. Visitors landing on this page from search will either be confused about current pricing or attempt to claim an expired discount.
+
+**Fix:** Redirect or delete this page. If the content has archive value, set it to "noindex".
+
+---
+
+### ISS-005 — Placeholder page with lorem ipsum content is publicly live
+**Priority:** High
+**Status:** Open
+**Opened:** 26/02/2026
+**URL:** https://help4bis.com/environment-australia/
+
+This page renders "This is the heading" as every heading and lorem ipsum filler text in all content blocks. It is indexed in the sitemap and crawled by Google. Any visitor or search engine landing here will see an unfinished, unprofessional page.
+
+**Fix:** Delete the page, or set to draft if real content is planned.
+
+---
+
+### ISS-006 — Default WordPress example page is live and indexed
+**Priority:** High
+**Status:** Open
+**Opened:** 26/02/2026
+**URL:** https://help4bis.com/example-page/
+
+This is the WordPress installation default page ("This is an example page..."). It is in the sitemap and indexed. No real business should have this page publicly live.
+
+**Fix:** Delete this page.
+
+---
+
+### ISS-007 — Glossary index page broken (shortcode not rendering)
+**Priority:** Medium
+**Status:** Open
+**Opened:** 26/02/2026
+**URL:** https://help4bis.com/glossary/
+
+The glossary index page displays the literal text `[glossary]` instead of rendering a list of glossary terms. Individual glossary entry pages (e.g., `/glossary/domain-name/`) work fine. Only the index page is broken.
+
+**Fix:** Check which plugin provides the `[glossary]` shortcode. If the plugin is deactivated or deleted, either reinstall it or replace the shortcode with a manual list of links to individual entries.
+
+---
+
+### ISS-008 — Hub page is blank
+**Priority:** Medium
+**Status:** Open
+**Opened:** 26/02/2026
+**URL:** https://help4bis.com/hub/
+
+The hub page is in the site navigation and the sitemap, but contains almost no visible content — just the site header and footer. No indication of what this page is meant to do or when it will have content.
+
+**Fix:** Either add content to this page or remove it from the navigation and sitemap until it is ready.
+
+---
+
+### ISS-009 — Blog inactive since August 2023
+**Priority:** Medium
+**Status:** Open
+**Opened:** 26/02/2026
+
+The blog's most recent post dates to August 2023 — over 2.5 years ago. For a web hosting company positioning itself as an authority, a dead blog undermines credibility. Google also factors content freshness into rankings.
+
+**Fix:** Publish at least one new post per month. Topics could include WordPress tips, security advice, or Australian small business web trends.
+
+---
+
+### ISS-010 — ABN not shown anywhere on the site
+**Priority:** Medium
+**Status:** Open
+**Opened:** 26/02/2026
+
+Dutch Digital Dynamics Pty Ltd operates as HELP4BIS and is GST registered (ABN 86 081 237 087). Neither the Terms and Conditions, Privacy Policy, About page, nor contact information display the ABN. Australian B2B customers expect to see this, and it is required when issuing tax invoices.
+
+**Fix:** Add ABN to the Terms and Conditions footer section, the privacy policy contact details, and ideally the About Us page.
+
+---
+
+### ISS-011 — Pricing comparison table is misleading
+**Priority:** Medium
+**Status:** Open
+**Opened:** 26/02/2026
+
+The managed-wordpress page compares HELP4BIS at $130/month to SiteGround at $2.99/month. SiteGround's $2.99 is an introductory 12-month promotional price that renews at approximately $30/month, and is raw cPanel hosting only (no design, no support, no management). Comparing these without explanation makes HELP4BIS look 43x more expensive without context.
+
+**Fix:** Add a footnote explaining the comparison is fully-managed-with-design vs raw-hosting. Consider showing total first-year cost as an alternative comparison.
+
+---
+
+### ISS-012 — "Download Flyer" CTA points to # (dead link)
+**Priority:** Low
+**Status:** Open
+**Opened:** 26/02/2026
+
+A "Download Flyer (soon)" call-to-action button on the homepage links to `#` — a placeholder with no target. Either the flyer has not been created or the link was never updated.
+
+**Fix:** Either link to an actual downloadable flyer PDF or remove the button until the flyer exists.
+
+---
+
+### ISS-013 — No verified testimonials or reviews
+**Priority:** Medium
+**Status:** Open
+**Opened:** 26/02/2026
+
+The about page references Queensland Health and Flight Centre as past clients, but there are no logos, no named contacts, no case studies, and no verifiable proof. There is also no Google Reviews widget, no Trustpilot badge, and no ProductReview.com.au rating.
+
+**Fix:** Add a Google Reviews widget if reviews exist. If those client references are real, ask for a testimonial quote with a name and company you can publish.
+
+---
+
+### ISS-014 — Incomplete sentence on managed-wordpress page
+**Priority:** Low
+**Status:** Open
+**Opened:** 26/02/2026
+
+Text reads: "We aim to empower small and medium-sized businesses in the digital world by simplifying website management and enabling them to focus on growt" — the word "growth" is cut off mid-word.
+
+**Fix:** Complete the sentence in Elementor editor on the managed-wordpress page.
+
+---
+
+### ISS-015 — No social media links on site
+**Priority:** Medium
+**Status:** Open
+**Opened:** 26/02/2026
+
+No Facebook, LinkedIn, Instagram, or any other social media links are visible anywhere on the site. For a business targeting other small businesses, visible social proof and community presence is expected.
+
+**Fix:** Add social media icons to the footer or header. If social accounts exist, link them. If they do not exist, create a LinkedIn company page at minimum.
+
+---
+
+---
+
+## Fixed Issues
+
+*(None yet — audit started 26/02/2026)*
+
+---
+
+## Notes
+
+- Initial audit conducted by automated site browse on 26/02/2026
+- All URLs verified via HTTP response at time of logging
+- Screenshot guidance: to take a screenshot of a 404 page, use a browser devtools Network tab to confirm the HTTP response code alongside the page content