help4bis/help4bis-com
1
0
Fork 0
Code Issues Pull Requests Actions Packages Projects Releases Wiki Activity
Files
9e6a41fc5dc091c0b0f50d2ed192f9579e6079bd
help4bis-com/site/privacy.html
T
help4bisandClaude Sonnet 5.5 9e6a41fc5d chore: baseline of the live help4bis.com docroot as of 2026-10-23 (cockpit #168) 
Excludes analytics/data, vendor, support, .env, ACME tokens.

Co-Authored-By: Claude Sonnet 5.5 <noreply@anthropic.com>
2026-10-23 06:45:34 +10:00

272 lines
16 KiB
HTML
Raw Blame History

<!DOCTYPE html>
<!-- Version: 1.2.0 | Created: 2026-03-13 | Updated: 2026-08-16 -->
<html lang="en-AU">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>Privacy Policy | HELP4BIS, Dutch Digital Dynamics Pty Ltd</title>
<meta name="description" content="Privacy Policy for HELP4BIS, Dutch Digital Dynamics Pty Ltd (ABN 86 081 237 087). How we collect, use, and protect your personal information under the Australian Privacy Act 1988.">
<meta name="author" content="HELP4BIS">
<meta name="publisher" content="Dutch Digital Dynamics Pty Ltd">
<meta name="robots" content="noindex, nofollow">
<link rel="canonical" href="https://help4bis.com/privacy.html">
<!-- JSON-LD WebPage Schema -->
<script type="application/ld+json">
{
"@context": "https://schema.org",
"@type": "WebPage",
"@id": "https://help4bis.com/privacy.html#webpage",
"url": "https://help4bis.com/privacy.html",
"name": "Privacy Policy | HELP4BIS",
"description": "Privacy Policy for HELP4BIS, Dutch Digital Dynamics Pty Ltd. Australian Privacy Act 1988 compliance.",
"isPartOf": {"@id": "https://help4bis.com/#website"},
"breadcrumb": {
"@type": "BreadcrumbList",
"itemListElement": [
{"@type": "ListItem", "position": 1, "name": "Home", "item": "https://help4bis.com/"},
{"@type": "ListItem", "position": 2, "name": "Privacy Policy", "item": "https://help4bis.com/privacy.html"}
]
}
}
</script>
<link rel="icon" type="image/jpeg" href="assets/images/logo-favicon.jpg">
<!-- Fonts -->
<!-- Icons (Lucide) -->
<script src="https://unpkg.com/lucide@latest/dist/umd/lucide.min.js"></script>
<link rel="stylesheet" href="assets/css/style.css">
</head>
<body>
<!-- ═══════════════════════════════════════════════
NAVIGATION
═══════════════════════════════════════════════ -->
<nav class="nav" role="navigation" aria-label="Main navigation">
<div class="container">
<div class="nav__inner">
<a class="nav__logo" href="index.html" aria-label="HELP4BIS home">
<img src="assets/images/logo-cropped.jpg" alt="HELP4BIS Logo" width="160" height="44">
</a>
<ul class="nav__links" id="nav-links" role="list">
<!-- Services dropdown -->
<li class="nav__dropdown">
<button class="nav__trigger" aria-haspopup="true" aria-expanded="false">Services <svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="6 9 12 15 18 9"/></svg></button>
<ul class="nav__dropdown-menu" role="menu">
<li class="nav__menu-group">WordPress</li>
<li><a href="managed-wordpress.html" role="menuitem">Tailored Website Management</a></li>
<li><a href="care-plans.html" role="menuitem">WP Care Plans <span class="menu-price">from $49/mo</span></a></li>
<li><a href="sos-fix.html" role="menuitem">WP SOS Fix <span class="menu-price">$97 flat</span></a></li>
<li><a href="ai-integration.html" role="menuitem">AI Integration</a></li>
<li><a href="plugin-development.html" role="menuitem">Custom Plugin Development</a></li> </ul>
</li>
<li><a href="about.html">About</a></li>
<li><a href="index.html#portfolio">Our Work</a></li>
<li><a href="index.html#pricing">Pricing</a></li>
<li><a href="blog/index.html">Blog</a></li>
<li><a href="your-first-week-with-ai.html">AI Guide</a></li>
<li><a href="contact.html">Contact</a></li>
<!-- Mobile CTA (inside nav drawer) -->
<li class="nav__cta-mobile" aria-hidden="true">
<a href="contact.html" class="btn btn-primary">Get Started</a>
<a href="sos-fix.html" class="btn btn-secondary">SOS Fix, $97</a>
</li>
</ul>
<div class="nav__cta">
<a href="sos-fix.html" class="btn btn-secondary btn-sm">SOS Fix $97</a>
<a href="contact.html" class="btn btn-primary btn-sm">Get Started</a>
</div>
<button class="nav__burger" id="nav-burger" aria-label="Open menu" aria-expanded="false" aria-controls="nav-links">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="3" y1="12" x2="21" y2="12"/><line x1="3" y1="6" x2="21" y2="6"/><line x1="3" y1="18" x2="21" y2="18"/></svg>
</button>
</div>
</div>
</nav>
<!-- ═══════════════════════════════════════════════
PAGE HERO
═══════════════════════════════════════════════ -->
<section class="page-hero" aria-labelledby="privacy-heading">
<div class="container">
<nav class="breadcrumb" aria-label="Breadcrumb">
<ol>
<li><a href="index.html">Home</a></li>
<li aria-current="page">Privacy Policy</li>
</ol>
</nav>
<p class="eyebrow">Legal</p>
<h1 id="privacy-heading">Privacy Policy</h1>
<p class="hero__lead" style="max-width:620px;">How HELP4BIS collects, uses, and protects your personal information in accordance with the Australian Privacy Act 1988. Last reviewed: March 2026.</p>
</div>
</section>
<!-- ═══════════════════════════════════════════════
PRIVACY CONTENT
═══════════════════════════════════════════════ -->
<section class="section" aria-labelledby="privacy-content-heading">
<div class="container">
<div style="max-width:760px; margin:0 auto;">
<h2 id="privacy-content-heading">1. Who we are</h2>
<p>This website is operated by <strong>Dutch Digital Dynamics Pty Ltd</strong> (ABN 86 081 237 087), trading as <strong>HELP4BIS</strong>, based in Brisbane, Queensland, Australia.</p>
<p>We provide managed WordPress services, care plans, custom plugin development, and AI integration services to Australian small businesses.</p>
<p>For all privacy enquiries, contact us at: <a href="mailto:project@help4bis.com" class="inline-link">project@help4bis.com</a></p>
<h2>2. What personal information we collect</h2>
<p>We collect personal information only when you submit a contact form or service brief on this website. The information collected is:</p>
<ul>
<li>Your name</li>
<li>Your email address</li>
<li>Your website URL (optional)</li>
<li>Your service type and budget range</li>
<li>The content of your message or enquiry</li>
</ul>
<p>We do not collect sensitive information as defined under the Privacy Act (health, financial, or biometric data). We do not collect payment card details through this website.</p>
<h2>3. How we collect it</h2>
<p>Personal information is collected only through contact forms on this website when you actively submit them. We do not collect personal information automatically through cookies, web analytics, or tracking scripts.</p>
<p>The only external service this website connects to is Google Fonts (see Section 7 below).</p>
<h2>4. Why we collect it</h2>
<p>We collect your personal information solely to:</p>
<ul>
<li>Respond to your service enquiry</li>
<li>Assess whether we can assist with the services you have requested</li>
<li>Deliver contracted services where a service agreement is established</li>
</ul>
<p>We do not use your information for marketing, profiling, or any purpose unrelated to your enquiry or service engagement.</p>
<h2>5. How we store it</h2>
<p>Contact form submissions are delivered directly to our email inbox and stored within our email system. We do not maintain a customer relationship management (CRM) database. We do not use third-party CRM platforms, mailing list tools, or marketing automation software.</p>
<p>Email is stored on servers located in Australia or within jurisdictions with privacy protections equivalent to Australian law. Access to our email is restricted to authorised personnel only and protected by strong passwords and two-factor authentication.</p>
<p>We retain enquiry correspondence for a period consistent with normal business record-keeping requirements, generally seven years, in accordance with Australian tax and business law obligations.</p>
<h2>6. Who we share it with</h2>
<p>We do not sell, rent, trade, or share your personal information with any third party for commercial or marketing purposes.</p>
<p>The only circumstances in which we would disclose your personal information to a third party are:</p>
<ul>
<li>Where required to do so by Australian law or a court order</li>
<li>Where you have given your explicit consent for a specific disclosure</li>
</ul>
<h2>7. Google Fonts</h2>
<p>This website loads fonts from Google's servers (fonts.googleapis.com). When your browser requests a font file, Google's servers log your IP address as part of that HTTP request. No personal data is passed from us to Google, this is a direct request from your browser to Google's infrastructure, not data we collect or transmit.</p>
<p>For Google's privacy policy, see <a href="https://policies.google.com/privacy" class="inline-link" target="_blank" rel="noopener noreferrer">policies.google.com/privacy</a>.</p>
<h2>8. Cookies</h2>
<p>We do not use tracking cookies, advertising cookies, or analytics cookies on this website. We do not use Google Analytics, Meta Pixel, or any other third-party analytics or advertising script. No cookie consent banner is required because we set no cookies.</p>
<h2>9. Your rights under Australian law</h2>
<p>Under the <strong>Australian Privacy Act 1988</strong> and the <strong>Australian Privacy Principles (APPs)</strong>, you have the following rights in relation to personal information we hold about you:</p>
<ul>
<li><strong>Access:</strong> You may request access to the personal information we hold about you.</li>
<li><strong>Correction:</strong> You may request that we correct personal information that is inaccurate, out of date, incomplete, irrelevant, or misleading.</li>
<li><strong>Complaint:</strong> You may make a complaint if you believe we have mishandled your personal information.</li>
</ul>
<p>To exercise any of these rights, contact us at <a href="mailto:project@help4bis.com" class="inline-link">project@help4bis.com</a>. We will respond within a timeframe and in any case within 30 days.</p>
<h2>10. Privacy complaints</h2>
<p>If you have a complaint about how we have handled your personal information, please contact us first at <a href="mailto:project@help4bis.com" class="inline-link">project@help4bis.com</a>. We will investigate your complaint and respond within 30 days.</p>
<p>If you are not satisfied with our response, you may lodge a complaint with the <strong>Office of the Australian Information Commissioner (OAIC)</strong>:</p>
<ul>
<li>Website: <a href="https://www.oaic.gov.au" class="inline-link" target="_blank" rel="noopener noreferrer">oaic.gov.au</a></li>
<li>Phone: 1300 363 992</li>
<li>Online complaint form available at oaic.gov.au</li>
</ul>
<h2>11. Contact for privacy matters</h2>
<p>All privacy enquiries, access requests, and correction requests should be directed to:</p>
<p>
<strong>HELP4BIS, Dutch Digital Dynamics Pty Ltd</strong><br>
Brisbane, Queensland, Australia<br>
Email: <a href="mailto:project@help4bis.com" class="inline-link">project@help4bis.com</a>
</p>
<h2>12. Changes to this policy</h2>
<p>We may update this Privacy Policy from time to time. Any material changes will be posted on this page. We recommend checking this page periodically.</p>
<p style="font-size:14px; color:#6b7280; margin-top:2rem;"><em>Last reviewed: March 2026</em></p>
</div>
</div>
</section>
<!-- ═══════════════════════════════════════════════
FOOTER
═══════════════════════════════════════════════ -->
<footer class="footer" aria-label="Site footer">
<div class="container">
<div class="footer__grid">
<div class="footer__brand">
<img src="assets/images/logo-cropped.jpg" alt="HELP4BIS" width="140" height="38">
<p>Managed WordPress hosting and maintenance for Australian small businesses. Brisbane-based, personal service, WordPress specialist, Brisbane.</p>
<p style="font-size:13px; color:rgba(255,255,255,.4);">Dutch Digital Dynamics Pty Ltd · ABN 86 081 237 087</p>
</div>
<div class="footer__col">
<h4>Services</h4>
<ul class="footer__links">
<li><a href="managed-wordpress.html">Tailored Website Management</a></li>
<li><a href="care-plans.html">WP Care Plans</a></li>
<li><a href="sos-fix.html">WP SOS Fix</a></li>
<li><a href="ai-integration.html">AI Integration</a></li>
<li><a href="plugin-development.html">Plugin Development</a></li> </ul>
</div>
<div class="footer__col">
<h4>Company</h4>
<ul class="footer__links">
<li><a href="about.html">About Us</a></li>
<li><a href="index.html#portfolio">Our Work</a></li>
<li><a href="index.html#testimonials">Client Feedback</a></li>
<li><a href="blog/index.html">Blog</a></li>
<li><a href="contact.html">Contact</a></li>
</ul>
</div>
<div class="footer__col">
<h4>Contact</h4>
<ul class="footer__links">
<li><a href="mailto:project@help4bis.com">project@help4bis.com</a></li>
<li><a href="contact.html">Submit a Brief</a></li>
<li><a href="sos-fix.html">Emergency Fix</a></li>
</ul>
<p style="margin-top:1rem; font-size:13px; color:rgba(255,255,255,.4);">
Brisbane, Queensland<br>
Response within 24 business hours
</p>
</div>
</div>
<div class="footer__bottom">
<span>© 2026 HELP4BIS, a trading name of Dutch Digital Dynamics Pty Ltd · ABN 86 081 237 087</span>
<span>
<a href="privacy.html">Privacy Policy</a> ·
<a href="terms.html">Terms</a>
</span>
</div>
</div>
</footer>
<!-- Back to top -->
<button id="back-to-top" aria-label="Back to top" style="position:fixed;bottom:24px;right:24px;width:44px;height:44px;background:var(--red);border:none;border-radius:50%;color:#fff;cursor:pointer;display:flex;align-items:center;justify-content:center;opacity:0;transition:opacity .3s ease;box-shadow:var(--shadow-md);">
<svg xmlns="http://www.w3.org/2000/svg" width="20" height="20" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="18 15 12 9 6 15"/></svg>
</button>
<script src="assets/js/main.js"></script>
<script src="/analytics/tracker.js" defer></script>
</body>
</html>
Reference in New Issue View Git Blame Copy Permalink