Files
help4bisandClaude Sonnet 5.5 9e6a41fc5d chore: baseline of the live help4bis.com docroot as of 2026-10-23 (cockpit #168)
Excludes analytics/data, vendor, support, .env, ACME tokens.

Co-Authored-By: Claude Sonnet 5.5 <noreply@anthropic.com>
2026-10-23 06:45:34 +10:00

559 lines
33 KiB
HTML

<!DOCTYPE html>
<!-- Version: 2.1.0 | Created: 2026-03-13 | Updated: 2026-08-16 -->
<html lang="en-AU">
<head>
<meta charset="UTF-8">
<meta name="viewport" content="width=device-width, initial-scale=1.0">
<title>About HELP4BIS | The Team Behind the Work</title>
<meta name="description" content="HELP4BIS: a Brisbane graphic designer and WordPress specialist building honest, well-made websites for Australian small businesses. Small by design.">
<meta name="keywords" content="HELP4BIS, about HELP4BIS, managed WordPress Brisbane, graphic designer Brisbane, WordPress specialist Australia, Dutch Digital Dynamics">
<meta name="author" content="HELP4BIS">
<meta name="publisher" content="Dutch Digital Dynamics Pty Ltd">
<meta name="copyright" content="Dutch Digital Dynamics Pty Ltd">
<meta name="language" content="en-AU">
<meta name="revisit-after" content="7 days">
<meta name="category" content="WordPress Services, Web Development, Small Business Technology">
<meta name="classification" content="Business/Technology">
<meta name="coverage" content="Australia">
<meta name="distribution" content="global">
<meta name="rating" content="general">
<meta name="geo.region" content="AU-QLD">
<meta name="geo.placename" content="Brisbane, Queensland">
<meta name="geo.position" content="-27.4698;153.0251">
<meta name="ICBM" content="-27.4698, 153.0251">
<link rel="canonical" href="https://help4bis.com/about.html">
<meta name="robots" content="index, follow">
<meta property="og:type" content="website">
<meta property="og:url" content="https://help4bis.com/about.html">
<meta property="og:site_name" content="HELP4BIS">
<meta property="og:title" content="About HELP4BIS | The Team Behind the Work">
<meta property="og:description" content="A Brisbane graphic designer and WordPress specialist building honest, well-made websites for Australian small businesses. Small by design.">
<meta property="og:image" content="https://help4bis.com/assets/images/og-social-card.jpg">
<meta property="og:image:width" content="1200">
<meta property="og:image:height" content="630">
<meta property="og:image:alt" content="HELP4BIS, WordPress services for Australian small businesses">
<meta property="og:locale" content="en_AU">
<meta name="twitter:card" content="summary_large_image">
<meta name="twitter:site" content="@help4bis">
<meta name="twitter:title" content="About HELP4BIS | The Team Behind the Work">
<meta name="twitter:description" content="A Brisbane graphic designer and WordPress specialist building honest, well-made websites for Australian small businesses.">
<meta name="twitter:image" content="https://help4bis.com/assets/images/og-social-card.jpg">
<meta name="twitter:image:alt" content="HELP4BIS">
<link rel="icon" type="image/jpeg" href="assets/images/logo-favicon.jpg"> <link rel="stylesheet" href="assets/css/style.css">
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"@type": "Organization",
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</head>
<body>
<!-- ═══════════════════════════════════════════════
NAVIGATION
═══════════════════════════════════════════════ -->
<nav class="nav" role="navigation" aria-label="Main navigation">
<div class="container">
<div class="nav__inner">
<a class="nav__logo" href="index.html" aria-label="HELP4BIS home">
<img src="assets/images/logo-cropped.jpg" alt="HELP4BIS Logo" width="160" height="44">
</a>
<ul class="nav__links" id="nav-links" role="list">
<li class="nav__dropdown">
<button class="nav__trigger" aria-haspopup="true" aria-expanded="false">Services <svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="6 9 12 15 18 9"/></svg></button>
<ul class="nav__dropdown-menu" role="menu">
<li class="nav__menu-group">WordPress</li>
<li><a href="managed-wordpress.html" role="menuitem">Tailored Website Management</a></li>
<li><a href="care-plans.html" role="menuitem">WP Care Plans <span class="menu-price">from $49/mo</span></a></li>
<li><a href="sos-fix.html" role="menuitem">WP SOS Fix <span class="menu-price">$97 flat</span></a></li>
<li><a href="ai-integration.html" role="menuitem">AI Integration</a></li>
<li><a href="plugin-development.html" role="menuitem">Custom Plugin Development</a></li>
</ul>
</li>
<li><a href="about.html" class="active">About</a></li>
<li><a href="index.html#portfolio">Our Work</a></li>
<li><a href="index.html#pricing">Pricing</a></li>
<li><a href="blog/index.html">Blog</a></li>
<li><a href="your-first-week-with-ai.html">AI Guide</a></li>
<li><a href="contact.html">Contact</a></li>
<li class="nav__cta-mobile" aria-hidden="true">
<a href="contact.html" class="btn btn-primary">Get Started</a>
<a href="sos-fix.html" class="btn btn-secondary">SOS Fix, $97</a>
</li>
</ul>
<div class="nav__cta">
<a href="sos-fix.html" class="btn btn-secondary btn-sm">SOS Fix $97</a>
<a href="contact.html" class="btn btn-primary btn-sm">Get Started</a>
</div>
<button class="nav__burger" id="nav-burger" aria-label="Open menu" aria-expanded="false" aria-controls="nav-links">
<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="3" y1="6" x2="21" y2="6"/><line x1="3" y1="12" x2="21" y2="12"/><line x1="3" y1="18" x2="21" y2="18"/></svg>
</button>
</div>
</div>
</nav>
<!-- ═══════════════════════════════════════════════
PAGE HERO
═══════════════════════════════════════════════ -->
<section class="page-hero" aria-labelledby="about-heading">
<div class="container">
<nav class="breadcrumb" aria-label="Breadcrumb">
<ol>
<li><a href="index.html">Home</a></li>
<li aria-current="page">About</li>
</ol>
</nav>
<p class="eyebrow">About HELP4BIS</p>
<h1 id="about-heading">Small by design.<br>Made with care.</h1>
</div>
</section>
<!-- ═══════════════════════════════════════════════
STORY
═══════════════════════════════════════════════ -->
<section class="section" aria-labelledby="story-heading">
<div class="container">
<div class="why__grid">
<div class="why__image reveal">
<img src="assets/images/DanielleBLattaBW1000sqr.jpg"
alt="Danielle Latta, designer and WordPress specialist at HELP4BIS"
width="520" height="520">
</div>
<div class="why__content reveal">
<p class="eyebrow">How We Work</p>
<h2 id="story-heading">One designer who cares about your site. No bureaucracy.</h2>
<p>HELP4BIS isn't a faceless platform or an offshore helpdesk. It's a Brisbane designer and WordPress specialist who builds and looks after a small number of sites properly, not a queue of tickets stitched together from Fiverr gigs.</p>
<p>Danielle runs HELP4BIS and is your point of contact. She handles design, the build, your site's presentation, and every conversation. She knows what it feels like to struggle to be found online and to get visitors to actually convert, because she's lived it as a business owner herself.</p>
<p>Where it helps, modern AI tooling does part of the work, drafting, testing, checking, automating the repetitive parts. It's directed by a person who decides what's right for your site and stands behind the result. We're upfront about that, because we also build AI tools for clients, and we'd rather show you how we use them than pretend we don't.</p>
<p>The result: you deal with one person you can actually reach, and you get a site built with attention rather than churned out to a template.</p>
<ul class="why__points">
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
Brisbane-based, not outsourced, not offshore
</li>
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
One person you deal with, every time
</li>
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
A professional design eye most solo builders don't have
</li>
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
Brisbane-based. Australian-owned. ABN: 86 081 237 087
</li>
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="16" height="16" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
24-hour response, not "within 5 business days"
</li>
</ul>
<a href="contact.html" class="btn btn-primary">Get in Touch</a>
</div>
</div>
</div>
</section>
<!-- ═══════════════════════════════════════════════
BY THE NUMBERS, DARK BACKGROUND (contrast fix)
═══════════════════════════════════════════════ -->
<section class="stats" aria-labelledby="numbers-heading">
<div class="container">
<div class="text-center" style="margin-bottom:var(--sp-8)">
<p class="eyebrow" style="color:rgba(255,255,255,.4)">What That Looks Like</p>
<h2 id="numbers-heading" style="color:var(--white)">By the numbers</h2>
</div>
<div class="stats__grid">
<div class="stats__item">
<strong>10+</strong>
<span>Years WordPress &amp; web design</span>
</div>
<div class="stats__item">
<strong>Disney</strong>
<span>Professional creative background</span>
</div>
<div class="stats__item">
<strong>24hr</strong>
<span>Response guarantee</span>
</div>
<div class="stats__item">
<strong>10+</strong>
<span>Sites currently under management</span>
</div>
<div class="stats__item">
<strong>1:1</strong>
<span>One person, start to finish</span>
</div>
</div>
</div>
</section>
<!-- ═══════════════════════════════════════════════
THE PERSON
═══════════════════════════════════════════════ -->
<section class="section" aria-labelledby="team-heading">
<div class="container">
<div class="text-center mb-6">
<p class="eyebrow">Who You're Working With</p>
<h2 id="team-heading">The person doing the work</h2>
<p class="section-subtitle">No layers. No outsourcing. The person listed here is the person working on your site.</p>
</div>
<div class="team__grid team__grid--single">
<!-- Danielle -->
<div class="team-card reveal">
<div class="team-card__image">
<img src="assets/images/DanielleBLattaBW1000sqr.jpg"
alt="Danielle Latta, Creative Lead, HELP4BIS"
loading="lazy">
</div>
<div class="team-card__body">
<span class="team-card__role">Creative Lead &amp; WordPress Specialist</span>
<div class="team-card__name">Danielle Latta</div>
<p class="team-card__bio">Danielle is HELP4BIS and your point of contact, for everything. Her background as a professional artist, including work at the Disney level, gives her an eye for design that goes well beyond most WordPress builders. She handles visual design, graphic identity, site aesthetics, the build, ongoing client management, and every conversation directly.</p>
<p class="team-card__bio">She also runs <a href="https://rds.ink" target="_blank" rel="noopener" class="inline-link">Running Duck Studio</a>, an ink art studio built on her creative background. That foundation in craft is what makes the websites she builds look different from the rest.</p>
<p class="team-card__bio">Where it speeds the work up or makes it better, she uses modern AI tooling to draft, test, and automate the repetitive parts, whilst a person reviews and directs everything before it reaches your site.</p>
<div class="team-card__skills">
<span class="team-card__skill">Graphic Design</span>
<span class="team-card__skill">Visual Identity</span>
<span class="team-card__skill">WordPress &amp; Elementor</span>
<span class="team-card__skill">Ink Art</span>
<span class="team-card__skill">UX &amp; Layout</span>
<span class="team-card__skill">Client Relations</span>
</div>
<a href="https://rds.ink" target="_blank" rel="noopener" class="team-card__link">
View her creative work →
</a>
</div>
</div>
</div>
</div>
</section>
<!-- ═══════════════════════════════════════════════
WHAT WE BELIEVE
═══════════════════════════════════════════════ -->
<section class="section section--alt" aria-labelledby="beliefs-heading">
<div class="container">
<div class="text-center mb-6">
<p class="eyebrow">Our Approach</p>
<h2 id="beliefs-heading">What we believe about small business websites</h2>
</div>
<div class="why__content reveal" style="max-width:760px; margin:0 auto;">
<ul class="why__points">
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
A website should make you money or save you time. If it does neither, it's broken, regardless of how it looks.
</li>
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
The technology doesn't matter. What matters is whether your phone rings, your forms convert, and your checkout works.
</li>
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
Small business owners shouldn't need a technical degree to manage their own website. They should be able to hand it off and not think about it.
</li>
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
Honest beats slick. We'd rather tell you what we actually do, including where we use AI tooling, than dress it up.
</li>
<li>
<svg xmlns="http://www.w3.org/2000/svg" width="18" height="18" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
Local matters. Brisbane servers, Australian law, Australian timezone. When something goes wrong at 8am Thursday, we're online.
</li>
</ul>
</div>
</div>
</section>
<!-- ═══════════════════════════════════════════════
SERVICES
═══════════════════════════════════════════════ -->
<section class="section section--alt" id="services" aria-labelledby="services-heading">
<div class="container">
<div class="text-center mb-6">
<p class="eyebrow">What We Offer</p>
<h2 id="services-heading">Our services</h2>
<p class="section-subtitle">Everything is detailed on the individual service pages, here's the short version.</p>
</div>
<div style="max-width:720px; margin:0 auto;">
<table class="about-services-list" style="width:100%; border-collapse:collapse;">
<tbody>
<tr style="border-bottom:1px solid var(--border);">
<td style="padding:16px 0 16px 0; font-weight:600; color:var(--ink);">Tailored Website Management</td>
<td style="padding:16px 8px; color:var(--text-muted); font-size:15px;">Full-service managed site, design, hosting, edits, premium plugins</td>
<td style="padding:16px 0; white-space:nowrap; color:var(--text-muted); font-size:14px;">$300 setup · $200/mo</td>
<td style="padding:16px 0 16px 12px; text-align:right;"><a href="managed-wordpress.html" class="btn btn-secondary btn-sm">Learn More</a></td>
</tr>
<tr style="border-bottom:1px solid var(--border);">
<td style="padding:16px 0; font-weight:600; color:var(--ink);">WP Care Plans</td>
<td style="padding:16px 8px; color:var(--text-muted); font-size:15px;">Updates, backups, security, support, on your existing hosting</td>
<td style="padding:16px 0; white-space:nowrap; color:var(--text-muted); font-size:14px;">from $49/mo</td>
<td style="padding:16px 0 16px 12px; text-align:right;"><a href="care-plans.html" class="btn btn-secondary btn-sm">See Plans</a></td>
</tr>
<tr style="border-bottom:1px solid var(--border);">
<td style="padding:16px 0; font-weight:600; color:var(--ink);">WP SOS Fix</td>
<td style="padding:16px 8px; color:var(--text-muted); font-size:15px;">Something broke, fixed within 24 hours, flat rate</td>
<td style="padding:16px 0; white-space:nowrap; color:var(--text-muted); font-size:14px;">$97 - $197 flat</td>
<td style="padding:16px 0 16px 12px; text-align:right;"><a href="sos-fix.html" class="btn btn-primary btn-sm">Fix My Site</a></td>
</tr>
<tr style="border-bottom:1px solid var(--border);">
<td style="padding:16px 0; font-weight:600; color:var(--ink);">One-Page Website</td>
<td style="padding:16px 8px; color:var(--text-muted); font-size:15px;">Single-page WordPress site. Ideal for tradies, sole traders, and simple service businesses. From $197.</td>
<td style="padding:16px 0; white-space:nowrap; color:var(--text-muted); font-size:14px;">$300 setup · $49/mo</td>
<td style="padding:16px 0 16px 12px; text-align:right;"><a href="contact.html?service=one-page" class="btn btn-secondary btn-sm">Get a Quote</a></td>
</tr>
<tr style="border-bottom:1px solid var(--border);">
<td style="padding:16px 0; font-weight:600; color:var(--ink);">AI Integration</td>
<td style="padding:16px 8px; color:var(--text-muted); font-size:15px;">Chatbots, AI content assistants, automated lead qualification</td>
<td style="padding:16px 0; white-space:nowrap; color:var(--text-muted); font-size:14px;">from $297 one-off</td>
<td style="padding:16px 0 16px 12px; text-align:right;"><a href="ai-integration.html" class="btn btn-secondary btn-sm">Learn More</a></td>
</tr>
<tr>
<td style="padding:16px 0; font-weight:600; color:var(--ink);">Custom Plugin Builds</td>
<td style="padding:16px 8px; color:var(--text-muted); font-size:15px;">WooCommerce extensions, API connectors, bespoke functionality</td>
<td style="padding:16px 0; white-space:nowrap; color:var(--text-muted); font-size:14px;">from $297 one-off</td>
<td style="padding:16px 0 16px 12px; text-align:right;"><a href="plugin-development.html" class="btn btn-secondary btn-sm">Learn More</a></td>
</tr>
</tbody>
</table>
<p style="font-size:13px; color:var(--grey-mid); margin-top:0.5rem;">All prices shown are exclusive of GST.</p>
</div>
</div>
</section>
<!-- ═══════════════════════════════════════════════
FAQ
═══════════════════════════════════════════════ -->
<section class="section section--alt" aria-labelledby="about-faq-heading">
<div class="container">
<div class="text-center mb-6">
<p class="eyebrow">Common Questions</p>
<h2 id="about-faq-heading">Things people ask us.</h2>
</div>
<div class="faq__list" role="list">
<details class="faq-item" role="listitem">
<summary class="faq-item__question">
Are you a big agency or a solo operator?
<span class="faq-item__icon" aria-hidden="true">
<svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"/><line x1="5" y1="12" x2="19" y2="12"/></svg>
</span>
</summary>
<div class="faq-item__answer">
A solo operator, and proud of it. You deal with Danielle directly, start to finish. Deliberately small means deliberately good, and it means nothing about your site is a mystery to the person you're talking to.
</div>
</details>
<details class="faq-item" role="listitem">
<summary class="faq-item__question">
Who will I actually be talking to?
<span class="faq-item__icon" aria-hidden="true">
<svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"/><line x1="5" y1="12" x2="19" y2="12"/></svg>
</span>
</summary>
<div class="faq-item__answer">
Danielle, every time. She manages every client relationship personally. You'll never get handed off to someone who doesn't know your site or your business.
</div>
</details>
<details class="faq-item" role="listitem">
<summary class="faq-item__question">
Do you use AI to build the sites?
<span class="faq-item__icon" aria-hidden="true">
<svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"/><line x1="5" y1="12" x2="19" y2="12"/></svg>
</span>
</summary>
<div class="faq-item__answer">
Yes, where it helps, and we'll tell you straight. Modern AI tooling drafts, tests, and automates the repetitive parts of a build. A person decides what's right for your site, reviews everything, and stands behind the result. We build AI tools for clients too, so we'd rather be open about how we use them than pretend we don't.
</div>
</details>
<details class="faq-item" role="listitem">
<summary class="faq-item__question">
Why async? Why not phone calls?
<span class="faq-item__icon" aria-hidden="true">
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Because async delivery is better for you. Written briefs force clarity. Written responses give you something to refer back to. Nothing falls through the cracks. Every decision is documented. If you need a call, we're happy to schedule one, but most clients find they don't need to.
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Do you take on all clients or do you select?
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We take on a limited number of new managed WordPress clients each month to keep quality high. Care plans and one off fixes have no waitlist. If we're at capacity for new fully-managed clients, we'll say so honestly, and give you a realistic wait time.
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