434 lines
23 KiB
HTML
434 lines
23 KiB
HTML
<!DOCTYPE html>
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<!-- Version: 1.2.0 | Created: 2026-03-13 | Updated: 2026-08-16 -->
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<html lang="en-AU">
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<head>
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<meta charset="UTF-8">
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<meta name="viewport" content="width=device-width, initial-scale=1.0">
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<title>Contact HELP4BIS | Submit a Brief or Ask a Question</title>
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<meta name="description" content="Submit a brief to HELP4BIS, no phone call required. Describe what your WordPress site needs and get a response within one business day. Based in Brisbane, serving all of Australia.">
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<meta name="keywords" content="contact HELP4BIS, WordPress help Brisbane, WordPress support enquiry, managed WordPress quote Australia, submit WordPress brief, get WordPress quote, WordPress help small business">
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<meta name="author" content="HELP4BIS">
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<meta name="publisher" content="Dutch Digital Dynamics Pty Ltd">
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<meta name="copyright" content="Dutch Digital Dynamics Pty Ltd">
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<meta name="language" content="en-AU">
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<meta name="revisit-after" content="7 days">
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<meta name="category" content="WordPress Services, Web Development, Small Business Technology">
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<meta name="classification" content="Business/Technology">
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<meta name="coverage" content="Australia">
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<meta name="distribution" content="global">
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<meta name="rating" content="general">
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<meta name="geo.region" content="AU-QLD">
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<meta name="geo.placename" content="Brisbane, Queensland">
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<meta name="geo.position" content="-27.4698;153.0251">
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<meta name="ICBM" content="-27.4698, 153.0251">
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<link rel="canonical" href="https://help4bis.com/contact.html">
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<meta name="robots" content="index, follow">
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<meta property="og:type" content="website">
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<meta property="og:url" content="https://help4bis.com/contact.html">
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<meta property="og:site_name" content="HELP4BIS">
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<meta property="og:title" content="Contact HELP4BIS | Submit a Brief or Ask a Question">
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<meta property="og:description" content="Submit a brief to HELP4BIS, no phone call required. Describe what your WordPress site needs and get a response within one business day.">
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<meta property="og:image" content="https://help4bis.com/assets/images/og-social-card.jpg">
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<meta property="og:image:width" content="1200">
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<meta property="og:image:height" content="630">
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<meta property="og:image:alt" content="HELP4BIS, WordPress services for Australian small businesses">
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<meta property="og:locale" content="en_AU">
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<meta name="twitter:card" content="summary_large_image">
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<meta name="twitter:site" content="@help4bis">
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<meta name="twitter:title" content="Contact HELP4BIS | Submit a Brief or Ask a Question">
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<meta name="twitter:description" content="No phone call required. Tell us what you need and we'll respond within one business day with exactly what we recommend and what it costs.">
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<meta name="twitter:image" content="https://help4bis.com/assets/images/og-social-card.jpg">
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<meta name="twitter:image:alt" content="HELP4BIS">
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<link rel="icon" type="image/jpeg" href="assets/images/logo-favicon.jpg">
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<!-- Fonts -->
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<!-- Icons (Lucide) -->
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<link rel="stylesheet" href="assets/css/style.css">
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<!-- JSON-LD Contact Schema -->
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<script type="application/ld+json">
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{
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"@context": "https://schema.org",
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"@graph": [
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{
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"@type": "ContactPage",
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"@id": "https://help4bis.com/contact.html#webpage",
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"url": "https://help4bis.com/contact.html",
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"name": "Contact HELP4BIS | Submit a Brief or Ask a Question",
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"description": "Submit a brief to HELP4BIS. Response within one business day. No phone call required.",
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"isPartOf": {"@id": "https://help4bis.com/#website"},
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"about": {"@id": "https://help4bis.com/#business"},
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"breadcrumb": {
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"@type": "BreadcrumbList",
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"itemListElement": [
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{"@type": "ListItem", "position": 1, "name": "Home", "item": "https://help4bis.com/"},
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{"@type": "ListItem", "position": 2, "name": "Contact", "item": "https://help4bis.com/contact.html"}
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]
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}
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},
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{
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"@type": "Organization",
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"@id": "https://help4bis.com/#business",
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"name": "HELP4BIS",
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"email": "project@help4bis.com",
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"contactPoint": {
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"@type": "ContactPoint",
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"contactType": "customer service",
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"email": "project@help4bis.com",
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"areaServed": "AU",
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"availableLanguage": "English"
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}
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}
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]
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}
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</script>
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</head>
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<body>
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<!-- ═══════════════════════════════════════════════
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NAVIGATION
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═══════════════════════════════════════════════ -->
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<nav class="nav" role="navigation" aria-label="Main navigation">
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<div class="container">
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<div class="nav__inner">
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<a class="nav__logo" href="index.html" aria-label="HELP4BIS home">
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<img src="assets/images/logo-cropped.jpg" alt="HELP4BIS Logo" width="160" height="44">
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</a>
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<ul class="nav__links" id="nav-links" role="list">
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<!-- Services dropdown -->
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<li class="nav__dropdown">
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<button class="nav__trigger" aria-haspopup="true" aria-expanded="false">Services <svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="6 9 12 15 18 9"/></svg></button>
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<ul class="nav__dropdown-menu" role="menu">
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<li class="nav__menu-group">WordPress</li>
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<li><a href="managed-wordpress.html" role="menuitem">Tailored Website Management</a></li>
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<li><a href="care-plans.html" role="menuitem">WP Care Plans <span class="menu-price">from $49/mo</span></a></li>
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<li><a href="sos-fix.html" role="menuitem">WP SOS Fix <span class="menu-price">$97 flat</span></a></li>
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<li><a href="ai-integration.html" role="menuitem">AI Integration</a></li>
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<li><a href="plugin-development.html" role="menuitem">Custom Plugin Development</a></li> </ul>
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</li>
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<li><a href="about.html">About</a></li>
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<li><a href="index.html#portfolio">Our Work</a></li>
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<li><a href="index.html#pricing">Pricing</a></li>
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<li><a href="blog/index.html">Blog</a></li>
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<li><a href="your-first-week-with-ai.html">AI Guide</a></li>
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<li><a href="contact.html">Contact</a></li>
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<!-- Mobile CTA (inside nav drawer) -->
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<li class="nav__cta-mobile" aria-hidden="true">
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<a href="contact.html" class="btn btn-primary">Get Started</a>
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<a href="sos-fix.html" class="btn btn-secondary">SOS Fix, $97</a>
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</li>
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</ul>
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<div class="nav__cta">
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<a href="sos-fix.html" class="btn btn-secondary btn-sm">SOS Fix $97</a>
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<a href="contact.html" class="btn btn-primary btn-sm">Get Started</a>
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</div>
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<button class="nav__burger" id="nav-burger" aria-label="Open menu" aria-expanded="false" aria-controls="nav-links">
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<svg xmlns="http://www.w3.org/2000/svg" width="24" height="24" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><line x1="3" y1="12" x2="21" y2="12"/><line x1="3" y1="6" x2="21" y2="6"/><line x1="3" y1="18" x2="21" y2="18"/></svg>
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</button>
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</div>
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</div>
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</nav>
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<!-- ═══════════════════════════════════════════════
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PAGE HERO
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═══════════════════════════════════════════════ -->
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<section class="page-hero" aria-labelledby="contact-heading">
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<div class="container">
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<nav class="breadcrumb" aria-label="Breadcrumb">
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<ol>
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<li><a href="index.html">Home</a></li>
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<li aria-current="page">Contact</li>
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</ol>
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</nav>
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<p class="eyebrow">Contact</p>
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<h1 id="contact-heading">Tell us what you need. We'll respond within one business day.</h1>
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<p class="hero__lead" style="max-width:620px;">No phone call required. Fill in the brief below and we'll come back with exactly what we recommend and what it costs. No obligation.</p>
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</div>
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</section>
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<!-- ═══════════════════════════════════════════════
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CONTACT, TWO COLUMN
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═══════════════════════════════════════════════ -->
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<section class="section section--alt" aria-label="Contact form">
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<div class="container">
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<div class="contact__grid">
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<!-- LEFT: Intake Form -->
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<div class="reveal">
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<form class="intake-form" name="contact" method="POST" action="#" novalidate>
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<div aria-hidden="true" style="position:absolute;left:-9999px;top:auto;width:1px;height:1px;overflow:hidden;">
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<label for="hp-trap">Leave this field empty</label>
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<input type="text" id="hp-trap" name="hp_trap" tabindex="-1" autocomplete="off" value="">
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</div>
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<div class="intake-form__fields">
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<!-- Name + Email side by side -->
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<div class="intake-form__row">
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<div class="intake-form__field">
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<label for="name">Your name <span aria-hidden="true" style="color:var(--red);">*</span></label>
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<input type="text" id="name" name="name" required autocomplete="name" placeholder="Jane Smith">
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</div>
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<div class="intake-form__field">
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<label for="email">Email address <span aria-hidden="true" style="color:var(--red);">*</span></label>
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<input type="email" id="email" name="email" required autocomplete="email" placeholder="jane@yourcompany.com.au">
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</div>
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</div>
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<div class="intake-form__field">
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<label for="website">Website URL <span class="optional">(if you have one)</span></label>
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<input type="url" id="website" name="website" autocomplete="url" placeholder="https://yoursite.com.au">
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</div>
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<div class="intake-form__field">
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<label for="service">What do you need? <span aria-hidden="true" style="color:var(--red);">*</span></label>
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<select id="service" name="service" required>
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<option value="" disabled selected>Select a service…</option>
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<option value="fix">Fix a broken WordPress site</option>
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<option value="care-plan">Ongoing maintenance / care plan</option>
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<option value="managed">Full managed WordPress hosting</option>
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<option value="ai">AI integration</option>
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<option value="plugin">Custom plugin development</option>
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<option value="one-page">One-page website build</option>
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<option value="other">Other / I'm not sure</option>
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</select>
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</div>
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<div class="intake-form__field">
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<label for="details">Tell us about it <span aria-hidden="true" style="color:var(--red);">*</span></label>
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<textarea id="details" name="details" rows="6" required placeholder="Describe what's happening or what you're trying to achieve. The more detail, the faster we can help."></textarea>
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</div>
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<!-- Urgency + Referral side by side -->
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<div class="intake-form__row">
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<div class="intake-form__field">
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<label for="urgency">How urgent?</label>
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<select id="urgency" name="urgency">
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<option value="" disabled selected>Select urgency…</option>
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<option value="not-urgent">Not urgent, just planning</option>
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<option value="fairly-soon">Fairly soon, next few weeks</option>
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<option value="asap">ASAP, site has issues now</option>
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</select>
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</div>
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<div class="intake-form__field">
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<label for="referral">How did you find us?</label>
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<select id="referral" name="referral">
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<option value="" disabled selected>Select…</option>
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<option value="google">Google search</option>
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<option value="word-of-mouth">Word of mouth</option>
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<option value="existing-client">Existing client</option>
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<option value="other">Other</option>
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</select>
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</div>
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</div>
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<div class="intake-form__actions">
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<button type="submit" class="btn btn-primary btn-lg">Send My Brief</button>
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<p class="intake-form__privacy">No spam. No cold calls. Just a response within one business day.</p>
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</div>
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</div>
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<!-- Success message (shown after submit) -->
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<div class="intake-form__success" aria-live="polite">
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<div class="intake-form__success-icon">
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<svg xmlns="http://www.w3.org/2000/svg" width="28" height="28" viewBox="0 0 24 24" fill="none" stroke="#fff" stroke-width="2.5" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
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</div>
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<h3>Brief received.</h3>
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<p style="color:var(--grey-600); margin-top:.5rem;">We'll come back with a recommendation and a price within one business day. No vague "it depends."</p>
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</div>
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</form>
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</div>
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<!-- RIGHT: Sticky info sidebar -->
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<div class="reveal">
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<div class="contact__sidebar">
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<h3>What happens next</h3>
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<ol class="contact__steps">
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<li class="contact__step">
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<span class="contact__step-num">1</span>
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<span class="contact__step-text">We read your brief and look at your site within one business day.</span>
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</li>
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<li class="contact__step">
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<span class="contact__step-num">2</span>
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<span class="contact__step-text">We respond with a clear recommendation and a price, no vague "it depends."</span>
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</li>
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<li class="contact__step">
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<span class="contact__step-num">3</span>
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<span class="contact__step-text">You decide. No pressure, no retainer required just to get an answer.</span>
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</li>
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</ol>
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<hr class="contact__divider">
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<ul class="contact__meta">
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<li class="contact__meta-item">
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<svg xmlns="http://www.w3.org/2000/svg" width="15" height="15" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M4 4h16c1.1 0 2 .9 2 2v12c0 1.1-.9 2-2 2H4c-1.1 0-2-.9-2-2V6c0-1.1.9-2 2-2z"/><polyline points="22,6 12,13 2,6"/></svg>
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<span><strong>Email:</strong> <a href="mailto:project@help4bis.com">project@help4bis.com</a></span>
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</li>
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<li class="contact__meta-item">
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<svg xmlns="http://www.w3.org/2000/svg" width="15" height="15" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><circle cx="12" cy="12" r="10"/><polyline points="12 6 12 12 16 14"/></svg>
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<span><strong>Hours:</strong> Mon–Fri, 8am–6pm AEST</span>
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</li>
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<li class="contact__meta-item">
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<svg xmlns="http://www.w3.org/2000/svg" width="15" height="15" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><polyline points="20 6 9 17 4 12"/></svg>
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<span><strong>Response:</strong> Within 1 business day, guaranteed</span>
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</li>
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<li class="contact__meta-item">
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<svg xmlns="http://www.w3.org/2000/svg" width="15" height="15" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="2" stroke-linecap="round" stroke-linejoin="round"><path d="M21 10c0 7-9 13-9 13s-9-6-9-13a9 9 0 0 1 18 0z"/><circle cx="12" cy="10" r="3"/></svg>
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<span><strong>Location:</strong> Brisbane, Queensland, same office, every time</span>
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</li>
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</ul>
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<p class="contact__note">All project work is delivered async, no mandatory calls. If you'd prefer a call, just say so in your brief.</p>
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</div>
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</div>
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</div>
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</div>
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</section>
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<!-- ═══════════════════════════════════════════════
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FAQ
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═══════════════════════════════════════════════ -->
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<section class="section" aria-labelledby="faq-heading">
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<div class="container">
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<div class="text-center mb-6">
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<p class="eyebrow">Questions</p>
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<h2 id="faq-heading">Common questions before getting in touch</h2>
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</div>
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<div class="faq__list" role="list">
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<details class="faq-item reveal" role="listitem">
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<summary class="faq-item__question">
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Do you take on new clients?
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<span class="faq-item__icon" aria-hidden="true">
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<svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"/><line x1="5" y1="12" x2="19" y2="12"/></svg>
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</span>
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</summary>
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<div class="faq-item__answer">
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Yes, we take on a limited number of new managed WordPress clients each month to ensure quality of service. Care plans and one-off fixes have no waitlist.
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</div>
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</details>
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<details class="faq-item reveal" role="listitem">
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<summary class="faq-item__question">
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What if I just want a quick question answered?
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<span class="faq-item__icon" aria-hidden="true">
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<svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"/><line x1="5" y1="12" x2="19" y2="12"/></svg>
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</span>
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</summary>
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<div class="faq-item__answer">
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Email <a href="mailto:project@help4bis.com" class="inline-link">project@help4bis.com</a>. We answer genuine questions even if you're not a client yet.
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</div>
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</details>
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<details class="faq-item reveal" role="listitem">
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<summary class="faq-item__question">
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I'm already a client. How do I log a support request?
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<span class="faq-item__icon" aria-hidden="true">
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<svg xmlns="http://www.w3.org/2000/svg" width="14" height="14" viewBox="0 0 24 24" fill="none" stroke="currentColor" stroke-width="3" stroke-linecap="round" stroke-linejoin="round"><line x1="12" y1="5" x2="12" y2="19"/><line x1="5" y1="12" x2="19" y2="12"/></svg>
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</span>
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</summary>
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<div class="faq-item__answer">
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Existing clients use the client portal link sent when you signed up. If you've lost it, email us at <a href="mailto:project@help4bis.com" class="inline-link">project@help4bis.com</a>.
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</div>
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</details>
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</div>
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</div>
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</section>
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<!-- ═══════════════════════════════════════════════
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FOOTER
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═══════════════════════════════════════════════ -->
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<footer class="footer" aria-label="Site footer">
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<div class="container">
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<div class="footer__grid">
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<div class="footer__brand">
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<img src="assets/images/logo-cropped.jpg" alt="HELP4BIS" width="140" height="38">
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<p>Managed WordPress hosting and maintenance for Australian small businesses. Brisbane-based, personal service, WordPress specialist, Brisbane.</p>
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<p style="font-size:13px; color:rgba(255,255,255,.4);">Dutch Digital Dynamics Pty Ltd · ABN 86 081 237 087</p>
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<h4>Services</h4>
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<ul class="footer__links">
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<li><a href="managed-wordpress.html">Tailored Website Management</a></li>
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<li><a href="care-plans.html">WP Care Plans</a></li>
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<li><a href="sos-fix.html">WP SOS Fix</a></li>
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<li><a href="ai-integration.html">AI Integration</a></li>
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<li><a href="plugin-development.html">Plugin Development</a></li> </ul>
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<h4>Company</h4>
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<li><a href="about.html">About Us</a></li>
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<li><a href="index.html#portfolio">Our Work</a></li>
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<li><a href="index.html#testimonials">Client Feedback</a></li>
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<li><a href="blog/index.html">Blog</a></li>
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<li><a href="contact.html">Contact</a></li>
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<div class="footer__col">
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<h4>Contact</h4>
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<ul class="footer__links">
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<li><a href="mailto:project@help4bis.com">project@help4bis.com</a></li>
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<li><a href="contact.html">Submit a Brief</a></li>
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<li><a href="sos-fix.html">Emergency Fix</a></li>
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</ul>
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<p style="margin-top:1rem; font-size:13px; color:rgba(255,255,255,.4);">
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Brisbane, Queensland<br>
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Response within 24 business hours
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</p>
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</div>
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<div class="footer__bottom">
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<span>© 2026 HELP4BIS, a trading name of Dutch Digital Dynamics Pty Ltd · ABN 86 081 237 087</span>
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<span>
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<a href="privacy.html">Privacy Policy</a> ·
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<a href="terms.html">Terms</a>
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<footer style="margin-top:48px;padding:24px;background:#f0f7f2;border-left:4px solid #18604A;border-radius:8px;font-family:'ABeeZee',sans-serif;font-size:1rem;line-height:1.65;color:#1A1A1A;">
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<h3 style="font-family:'Poppins',sans-serif;color:#1A5C2E;font-size:1.1rem;margin:0 0 10px;">A few words from us</h3>
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<p style="margin:0 0 8px;">We're not the big shops. We have time to sit down with you and find the best fit for your business, not the best fit for a templated process. Every client we work with is treated as if they're the only one on our desk, because for the time we're with them, they are.</p> <p style="margin:0 0 8px;">It means we're slower to start than a shop that sells you a package off the shelf. It also means we don't sell you a package off the shelf. You get a system that fits how you actually run your business, and you get to talk to the person who built it whenever you need to.</p>
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<p style="margin:0;color:#555555;font-size:0.9rem;">Page updated 26/05/2026. Contact: <a href="mailto:project@help4bis.com" style="color:#18604A;">project@help4bis.com</a>.</p>
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